From the series:
Breaking the ICE: Compelling conversations with industry leaders
If you believe customer delight is solely based off your LO relationship (like a lot of us do), prepare to be surprised. Our research reveals that it鈥檚 one piece of a larger puzzle, and it鈥檚 likely holding you back form delivering an exceptional customer experience.
In the third episode of our Breaking the ICE video series, your host Eric Kujala, VP of Product Marketing at 香港六合彩开奖结果, and special guest Mike Seminari, Director of Customer Experience at STRATMOR Group separate what you thought you knew from what you need to know now. Discover how to transform your CX strategy into a powerful competitive advantage by fostering loyalty, trust and retention.
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