Residential Servicing
The Residential Servicing Policy and Procedure Guide addresses servicing operations processes required to facilitate loan administration, loss mitigation, default management, sub-servicer management, and secondary marketing/risk management in compliance with laws, regulations, and agency requirements.
Overview
The AllRegs庐 Residential Servicing Policy and Procedure Guide assists financial institution鈥檚 in defining their loan administration core functions.
The Residential Servicing Guide addresses the following topics:
- Computer process鈥攕ystem information
- Web-based account management
- Fair servicing
- Confidentiality and privacy
- Performance standards
- Quality control
- Fraud and non-compliance
- Business continuity and disaster recovery
- Subservicer oversight
- Repurchase requests
- Performing loans
- Non-performing loans
- Specialty servicing
- Operational compliance
- Record retention
Benefits
The guide features the following benefits:
- Supports strong operational practices and preparedness
- Explains roles and responsibilities
- Explains what to expect and how to work with auditors
- Provides practical guidance for managing the audit process from within
- Features an audit tracking spreadsheet as an optional tool
Optional Services
Maintenance: Receive regular and ongoing industry updates to keep your guide within regulatory requirements.
Publishing: Publish your guide, including your company procedures, in AllRegs Online.
Contact your account manager for information regarding these optional services!