Negotiation Skills

Moving deadlines, establishing budget targets, appeasing an angry co-worker or dissatisfied customer 鈥� every work day has the potential to present a critical negotiation point. Do your employees know how to prepare and lead a successful negotiation? The PEACE model offers a straightforward approach that builds confidence and leads to more mutually satisfying, win/win outcomes.

What will I learn?

After you complete this course, you will be able to:

Understand the power of negotiating for agreement, not conflict
Use the PEACE model to approach negotiation
Avoid negotiation mistakes