Customer Service

Today鈥檚 connected consumers are quick to make choices and use their voices鈥攁nd customer opinions, good or bad, spread like wildfire via social media. Anything less than 鈥榃OW鈥� customer service puts your business at risk. Is it true that 鈥渢he customer is always right?鈥� What happens when they are clearly not?

What will I learn?

After you complete this course, you will be able to:

Define customer service
Describe how to WOW customers
Use the AIM approach to handle difficult customers